MacConvert Support

We usually answer within two business days.

Email malcolmstone11@gmail.com — or use Help › Contact Support in the app, which fills in your app version and device for you.

Frequently asked

Which formats can it convert?

Documents, images, audio, video, archives, e-books, fonts, 3D, data and code formats — 79 converter families and 65 tools, all listed under Formats in the app. Conversions run on your device; a few heavy video and document conversions on iPhone can be sent to the cloud with a MacConvert account.

Do I need an account?

No. An account only adds the synced cloud folder, cloud conversions, device pairing and the Pro plan.

Subscriptions, tokens and refunds

Plans and token packs are bought through the App Store and managed there: Settings › [your name] › Subscriptions on iPhone, or App Store › Account › Subscriptions on Mac. Refunds are handled by Apple at reportaproblem.apple.com. A purchase that has not shown up in the app can be restored with Restore Purchases in the plan screen.

Deleting your account

Settings › Account › Delete Account removes your account, devices, synced files and history. See the privacy policy.

A conversion failed or produced the wrong result

Send us the source file's format, the target format and the error shown; attaching the file helps when you can share it. Help › Contact Support includes the app's diagnostic details automatically.